Refund Policy

Last updated: July 22, 2026

Payments for Vouch subscriptions are processed by Paddle.com Market Limited, our Merchant of Record. Paddle's own buyer terms also apply to your purchase. This page explains our policy on top of that.

Subscription fees

• Subscriptions renew automatically each billing period until cancelled.
• You can cancel at any time from your dashboard; cancellation stops future renewals but does not refund the current, already-paid period — you keep access until the end of the period you've paid for.
• If you believe you were charged in error (e.g. billing issue, duplicate charge), contact us within 14 days of the charge and we will review and refund if warranted.

Free trial

If your plan includes a free trial, you will not be charged until the trial ends, and you can cancel any time during the trial with no charge.

Identity verification (KYC) usage

Identity verifications have a real, per-verification cost to us from our verification partner. Once a verification session has been completed (regardless of outcome — approved or declined), the associated fee or quota usage is not refundable. Verifications that are never started or completed by the end customer do not consume quota.

Overage charges

Charges for usage above your plan's included identity-verification quota are billed for verifications actually completed and are non-refundable for the same reason above. Scoring usage above your plan's quota does not incur a charge (see Terms of Service).

How to request a refund

Email billing@verinest.app with your account email and the reason for your request. We aim to respond within 3 business days. Approved refunds are issued via Paddle to your original payment method.